Sutherland Seedlings Privacy Policy
This privacy policy outlines how Sutherland Seedlings collects, uses, and protects the personal information of its customers and visitors. It is designed to comply with South African data protection laws, including the Protection of Personal Information Act (POPIA).
- Information Collection and Use:
- Personal Information:
Sutherland Seedlings may collect personal information such as names, addresses, email addresses, and phone numbers from customers who interact with the company through its website, phone, or in-person interactions.
- Purpose:
This information is primarily used to process orders, provide customer service, communicate with customers about their orders or products, and for marketing purposes with customer consent.
- Third-Party Sharing:
Sutherland Seedlings will not sell, rent, or share personal information with third parties without explicit consent, except as required by law or to facilitate legitimate business operations like order fulfilment or payment processing.
- Data Security:
- Secure Practices:
Sutherland Seedlings implements industry-standard security measures, including encryption and secure servers, to protect customer data from unauthorized access, use, or disclosure.
- Access Control:
Access to customer information is restricted to authorized personnel on a need-to-know basis.
- Data Retention:
Personal information is retained for a reasonable period to fulfil the purpose for which it was collected, and then securely disposed of or anonymized.
- Customer Rights:
- Access:
Customers have the right to access their personal information held by Sutherland Seedlings and to request corrections if the information is inaccurate.
- Erasure:
Customers can request the erasure of their personal information under certain circumstances, subject to legal obligations.
- Portability:
Customers may request the transfer of their personal information to another service provider.
- Withdrawal of Consent:
Customers can withdraw consent for the processing of their personal information at any time, subject to certain legal limitations.
- Website Cookies:
- Use of Cookies:
Sutherland Seedlings may use cookies to personalize the user experience, track website traffic, and analyse customer behaviour.
- Cookie Options:
Customers can manage their cookie preferences through their web browser settings.
- Compliance with South African Laws:
- POPIA Compliance:
Sutherland Seedlings is committed to complying with the Protection of Personal Information Act (POPIA) and other relevant data protection laws.
- Data Breach Reporting:
In the event of a data breach, Sutherland Seedlings will notify affected customers and relevant authorities in accordance with legal requirements.
- Contact Information:
- Customers can contact Sutherland Seedlings with questions or concerns about their personal information by emailing admin@sutherlandseedlings.co.za